Our next masterclass will be held at 12.30 BST on 21 July 2021 entitled Local Authorities and the Private Sector: A Client’s Perspective.

The public and private sectors sometimes struggle to understand each other’s objectives and ways of working, causing tensions in their contractual relationships leading to poor outcomes.

Our guest speaker, Ruth Bagley OBE, will share her experience as a policymaker, client, partner and stakeholder manager at two very different local authorities: South Hams in Devon and Slough in Berkshire. As Chief Executive, she developed an effective working style with private sector partners and contractors. She worked with the challenges and opportunities by honing the practical steps to support effective relationships.

She will refer to her leadership of successive stakeholder groups supporting delivery of the Western Rail Link to Heathrow (WRLtH), and to of one of the UK’s most radical public housing strategies, as well as her other experience in “bridging the gap” in understanding.

The meeting will be chaired by CIG member Richard Bayfield who has long experience in leading complex projects.

The lunchtime slot will enable you to return to these challenges in the afternoon with renewed vigour!

As always, both questions in advance (via info@cigservices.co.uk) and on the zoom chat are welcome.

Speaker profiles

Ruth Bagley OBE

Ruth was Chief Executive of two very different local authorities – South Hams in Devon and Slough. Under her leadership, South Hams adopted (and started to deliver) the highest affordable housing targets of any UK council, planned for a sustainable new town, adopted the first council CPO policy and received national awards for overall excellence and housing.

While at Slough, she developed strong partnerships with UK and global companies in the town, addressed skills, recruitment and retention in partnership with those businesses: she secured foreign direct investment. She oversaw approximately £2bn investment. In addition, she instigated a solution for rail access from the west to Heathrow and led a series of multi-agency, multi-regional stakeholder groups to secure its delivery.

Slough was recognised by the Centre for Cities as the most productive city per capita in the UK, attracted new HQ investment from China and attracted the largest cluster of data centres outside the USA.

Ruth has been widely recognised for her ability to balance the needs of business and the community.

Ruth now has NED roles in housing, higher education, and health and provides advice and leadership on programme management and stakeholder engagement. In addition, she chairs the Thames Valley Chamber of Commerce Working Group to secure delivery of WRLtH.

For further information on WRLtH: https://www.networkrail.co.uk/running-the-railway/our-routes/western/western-rail-link-to-heathrow/

Richard Bayfield

Richard began his career working for Costain on major projects, including the Thames Barrier, in 1976. He has subsequently held senior roles as a contractor, consultant and client with client organisations including Honda, UCL, New College Oxford, and the Church Commissioners.

In these roles he prioritised pro-active risk management and dispute avoidance strategies, leading to improved project delivery.

Richard is currently a member of the Council of the Institution of Civil Engineers (ICE).

The webinar event will be hosted and run by Amanda Bucklow, commercial mediator and founder member of the CIG Services team.

Amanda has forged her reputation as a full-time commercial mediator focusing on accelerated dispute resolution as a core business process delivered against the background of commercial and legal imperatives, risk management and innovation.

An early adopter by nature, she was probably the first to use mediation in project delivery and to act as a project mediator, a role she calls ‘collaboration catalyst’.

If you have a question that you would like our speakers to have ahead of the session, please email it to us at info@cigservices.co.uk, and we will do our best to include it in our session.

The lunchtime slot will enable you to return to these challenges in the afternoon with renewed vigour!

To book your place for our free webinar: book on Eventbrite.

The video will be posted below.


Masterclass recording: watch using the links below.

Table of Contents:
00:05 – Introduction – Richard Bayfield
03:22 – Ruth Bagley
05:01 – South Hams
11:16 – Slough
14:10 – Preparing for the Future
14:30 – Access to Heathrow
16:08 – The economic benefits of WRLtH
18:35 – Mission Creep
19:38 – End of Presentation
20:13 – Current Status of WRLtH
26:40 – Plan, Prepare, Test, Check
29:07 – Costing, Tying Down Scope
31:34 – How did you select the right partners?
34:55 – How do you ensure fairness?
37:10 – How do we understand each other better?
39:17 – Optimism Bias
44:03 – Build in Thinking Time
46:05 – What colour would you like the toilet doors?
47:44 – Bloody awkward woman?
53:13 – Contact Ruth Bagley
53:28 – Contact CIG Services

If you have a topic that you would like to feature in our masterclass programme, please let us know.